emerge

is Asia’s biggest Instagram KOC (key opinion consumer) search engine and database built on visual AI and NLP.

DATE
2019-2020
location
taipei, tw
role
product leadership
product design
project management
ui / ux
industry
business Saas
social media
social commerce
data & ai
As the product owner/lead, I was in charge of managing the product vision, leading product development, supporting business development, and designing the E2E customer experience. Emerge is currently the biggest KOC search and data platform in Asia with over 2M KOCs in Taiwan alone. Within one quarter of its soft launch, it has become the KOC data solution of choice for some of the biggest digital agencies in Taiwan.
I learned a great deal about previously unfamiliar topics while working on Emerge, from computer vision to systems architecture and more. Emerge was first conceptualized as an experimental venture in utilizing Computer Vision and NLP to organize disorganized social media data into highly specific search queries — for example, "accounts that are pregnant or have given birth in the past 2 years" ...

With over 5 million accounts in its database, processing over 6 million posts per day, the sheer volume of data that has to be fetched, processed, stored, updated, and retrieved on a regular basis presented big challenges across both development and service delivery/experience — how might we build a data-intensive AI application that is able to deliver a consistently accurate, reliable, scalable, and manageable experience?

Working closely with engineers, data scientists, DevOps, and customer success, product requirements were ruthlessly prioritized and developed in agile methods, for maximal impact per unit of resource investment and 'Time Value of Shipping'. For example, account search queries with the biggest market demand, applicability, and differentiation were prioritized for highest accuracy and data volume.

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KOC SEARCH
By leveraging NLP and visual AI, Emerge is able to make sense of over 5 million Instagram accounts in its database — down to what’s being discussed or what visual content is contained in individual posts. This level of in-depth understanding powers Emerge’s KOC Search experience, allowing users to search across 12 criteria and 32 pre-built personas.
KOC PROFILE & REPORT
A comprehensive KOC Report enables Emerge users to make data-informed decisions on which KOCs to invest in as well as which ones to keep. In addition to the standard engagement metrics, Emerge provides topic-based content analysis (“How much influence does this KOC have around this specific topic?”) as well as promotional content analysis (“How much influence does their promotional content drive?”). This enables Emerge to predict the sales potential of KOCs — the potential for KOCs to be able to drive purchasing behaviour across their audience.
GROUPS & CAMPAIGNS
KOCs can be grouped for easier KOC management as well as for group-level monitoring and reporting. Groups also allow for faster KOC Campaign setup, which allows users to easily monitor and create reports for specific KOC campaigns.
MARKETING DESIGN
ORCHESTRATOR
FRM